Frequently Asked Questions

GENERAL

Who is g2 revolution?

g2 revolution® (g2) is an innovative recycling solutions company with a focus on environmentally-friendly solutions for business small and large. Our services are aimed at reducing waste generation through reuse, recycling or recovery of useable materials to make new products. Read more on our About Us page.

Founded in 2008, we primarily work with top retailers across the country and launched our online store in early 2019 with our most popular services. We look forward to continue Changing the Way the World Recycles®!

What is a g2-PAK®?

A g2-PAK® is only available through g2 revolution® and is our proprietary recycling container that makes recycling materials at businesses convenient and cost effective. We currently have recycled cardboard box and bucket programs.

What are the benefits of recycling with g2 revolution®?

There are many benefits to recycle with g2 revolution®, but here are our top reasons to choose us over the other guys or a standard hazardous waste outlet:

1. No contracts + no hidden fees + no sales pitch
2. Automatic Certificate of Recycling with weight
3. Buy what you need when you need it
4. Guaranteed recycle stream vs. incineration
5. Reduction in hazardous waste spend
6. Reduction in paperwork and EPA training

What is included with your recycling services?

An easy-to-implement recycling container, prepaid shipping label and a container liner with zip tie (if applicable) will all be included with every recycling service from g2 revolution®.

What can you recycle?

Our recycling services are designated by material category including, but not limited to plastic bags and film, mixed recycling, aerosol cans, batteries, light bulbs, straight tube lights, and electronics. Visit each product to see a full list of Acceptable Items and Prohibited Items.

Unsure if your particular item can be recycled? Email us at shop@g2rev.com and we will ensure that all regulations are followed.

How do I know my materials have been recycled?

Once your recycling service is complete, you will receive a digital Certificate of Recycling from g2 revolution® as an email. The Certificate of Recycling is our warranty that the materials in the Container have been properly recycled in compliance with regulations and have successfully avoided the landfill.

How do I mail the included container back?

A prepaid return shipping label has already been applied to your container. Simply follow the return shipping instructions included in your instruction packet to properly close and seal the container to return to g2 revolution® for processing. You will then present to UPS or schedule a pickup to complete the service.

How does a mailback recycling service work?

Once your included container is delivered to your business, simply fill and mail back to the g2 revolution® processing center with included prepaid shipping label. We take care of the rest! After your products have been weighed at our facility, you will automatically be emailed a Certificate of Recycling to show that your materials have been responsibly recycled.

What does carbon offset mean?

When we ship you the included recycling container for your service, it will always be what is called a "carbon offset shipment". This simply means that we have partnered with UPS to fund projects to reduce pollution in order to counteract our shipping emissions. Ship green with g2 revolution® at no additional cost!

What are the nonprofits that g2 revolution® supports?

Each service you purchase from g2 revolution® gives back to charities within our own community. We support the following nonprofit organizations near our Illinois and Ohio facilities: Crystal Lake Food Pantry, Pioneer Center for Human Services, West Ohio Food Bank and Matthew 25. Follow us on Facebook to see our giving in action!

RECYCLING AND REGULATIONS

Do you offer bulk recycling solutions?

Our g2 revolution® sales team would be more than happy to discuss your bulk recycling needs. Please reach out to us through our main Contact Us page.

Why is there a filled date box on my container?

Please note that some states and the federal government have “Universal Waste” regulations for businesses that can apply to certain types of materials you put into Containers for recycling (such as batteries and fluorescent lamps). g2 revolution® is not responsible for any regulatory compliance obligations you may have due to Universal Waste regulations, including but not limited to any training, record-keeping or reporting requirements.

Why do you only allow one year for each service?

Our Service Warranty covers up to one year from date of purchase for several important reasons. It allows us to recycle quality materials, reduce container destruction, as well as accommodate Universal Waste regulations.

Please know that if you return your container more than ONE YEAR and 10 days after the START DATE on the container, g2 revolution® will make its best effort to recycle the material but no Certificate of Recycling will be issued.

What is a Certificate of Recycling?

A Certificate of Recycling as issued from g2 revolution® is our service guarantee that your materials have been received, weighed, and responsibly recycled. Your business will now be able to easily build a sustainable picture of your reduced carbon footprint!

Do I need to wipe my electronics before sending?

You are responsible to remove any and all confidential and/or personal information and data from all items mailed to g2 revolution® for recycling. The recycling process for all electronics items renders them nonfunctional. We only shred to destroy and do not refurbish for resale!

Read our Terms and Conditions for more information.

Do you offer compliance training or support?

g2 revolution® is not responsible for any regulatory compliance obligations you may have due to Universal Waste regulations, including but not limited to any training, record-keeping or reporting requirements.

ORDERING & PAYMENT

How do I pay online?

We accept all major credit cards through our secure payment portal. We do not accept call-in payments, PayPal, checks, or money orders at this time.

How do I cancel my order?

If an order has been placed accidentally, please contact our Customer Service Team at shop@g2rev.com or (888) 513-4222 as soon as possible to see if your order has shipped. Only if the Container has not yet shipped will there be an opportunity to cancel an order with a full refund.

How do I get a refund?

Per our Terms and Conditions, refunds for services are only accepted within fifteen (15) days from date of purchase. To be eligible for a return, the Container for the purchased Service must be unused and in the original packaging that you received it.

To start the refund process, email shop@g2rev.com with your order number and request or call us at (888) 513-4222 and a team member will assist you. If the Container is received by us and is deemed unused, undamaged, and within its original packaging, the refund amount will credit your original payment method within 3-5 days.

Each Service purchased is only eligible for a refund of 70% of the total purchase price once it has shipped and/or received to cover restocking and return shipping. g2 revolution® Customer Service will email you a new return shipping label. DO NOT SHIP BACK THE CONTAINER USING THE PREPAID SHIPPING LABEL. This will VOID any refund.

I ordered too many boxes, can I return the rest?

While we do allow refunds up to fifteen (15) days from date of purchase, please know that our service guarantee is up to one year from date of purchase. We always recommend to only buy what you will use within that time frame

MY ACCOUNT

How do I create an account?

You can easily create an account on our website by click "Register" on the very top header bar or in the footer of our website. Fill out a handful of fields and you are set! Account creation is required to place an order.

How do I reset my password?

There are two available options to change your account password on our website. If you know your current password, log in to My Account through the "Sign In" option at top or bottom of website. You can then select "Change My Password" to change it.

The second option is to contact Customer Service at 888-513-4222 or shop@g2rev.com and one of our team members will assist you in resetting your password. For security purposes, you will be asked to verify your account information.

How do I change my account username/email?

If you can no longer access your account through a particular email, we highly recommend creating a new account with a new email for security reasons.

How can I view previous orders?

Please sign in to My Account through "Sign In" option at top or bottom of website. You will see an option for "Recent Orders" that will showcase all previous orders by date. Click on individual Order ID to see full detail or save an invoice.

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